Customer Success and Engagement Manager

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SAP Fioneer

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Core Banking Software Solutions • Core Insurance Software Solutions • Financial Services • Cloud Solutions • Digital Transformation

501 - 1000 employees

Founded 2021

Description

• ABOUT US • SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. • Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. • Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers. • As a global business with 1,000 employees in 22 offices, and over 800 customers across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology. • YOUR ROLE • Located anywhere within the named countries as a Customer Success & Engagement Manager, you are the trusted adviser to our customers and ensure customer satisfaction. • You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support. • You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.

Requirements

• Strong experience in support processes, compliance and project management, especially in supporting production environments • Strong experience in SAP Banking environment including Cloud Delivery Models • Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency. • Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences. • Experience planning and coordinating technology resources balanced against operational needs. • Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment. • Proficient in English and preferably Italian.

Benefits

• Opportunity to shape the fast-changing financial services landscape. • Flexibility to work and gain experience in different areas of the company as you grow your career. • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio • Work with some of the smartest and most driven individuals around the world • Competitive compensation package and countless growth opportunities • Flexible working policy, so you can work when and where it's comfortable for you. • Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development • Lean hierarchy environment with focus on your growth in providing individual career paths.