Customer Success Manager

3 days ago

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Flexera

WebsiteLinkedInAll Job Openings

Software License Optimization • Software Licensing & Entitlement Management • Application packaging • Electronic software delivery • Enterprise app stores

1001 - 5000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2021-03

Description

• Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference. • Identify the potential risk of churn and develop strategies to mitigate. • Identify expansion opportunities (upsell and cross-sell) for Sales to develop. • Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments. • Maximize adoption of Flexera’s products and manage customer escalations (technical and business). • Identify stakeholders at the account and establish relationships. • Proactively drive new value conversations. • Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices). • Own an enablement and development plan for Customer Success. • Lead cross-functional projects of continuous improvement for the company.

Requirements

• You will come from a software asset management, customer success and/or consulting background most likely working for a software vendor, partner, or a software division of a large multinational IT company that has adopted insights or a value-based approach to selling. • Your domain expertise will include some or all of the following: Data normalization for IT Asset Management, Software license optimization, Enterprise application portals, Deep architecture and technology knowledge, Application lifecycle management, Cloud platform and solution knowledge, IT Service Management, or cybersecurity. • Proven ability to maintain strong customer relationships and proactively grow them. • Ability to work with cross-functional teams and facilitate communication between technical and commercial teams. • Self-starter, independent thinker, active learner. • Recognized and successful practitioner understanding of the business and language of IT. • Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation). • Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness. • Successful project management experience with budget ownership.