Customer Support Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

Mamo

WebsiteLinkedInAll Job Openings

payments • transfers • money • p2p • wallet

11 - 50 employees

💳 Fintech

💰 $8M Series A on 2021-06

Description

• If you’re looking for an exciting role where you can hone your customer centricity, analytical ability and business acumen then look no further, this role is for you. • Unlike typical operational or support roles, this role isn’t just about closing tickets and reviewing claims. You will be the front face of Mamo, where you will have the opportunity to provide delightful support to our customers. • You will also be a champion for our customers internally, where you will proactively seek to understand needs, show them how they can experience financial inclusion by using our products and finally sharing this feedback with the team to improve overall customer experience. • This will be a great learning opportunity where you’ll work closely with a team of very talented people, so if you’re passionate about FinTech or just want to kick-off your career in a startup, apply and let us know!

Requirements

• We need a problem solver who is patient and kind, and someone who thrives on making genuine human connections. We don’t need a script follower! • Patience is one of the most crucial skills for this role. Listening is vital and talking too much - neglecting to truly listen to customers prevents a true understanding of their issues. • Empathy is necessary for understanding and helping our customers. The ability to understand things from their perspective can prove to be invaluable. • Strong command of the English language, both verbal and written, is a must. Arabic is a bonus. • Enunciation is key - ensure you speak with clarity and smooth pronunciation to avoid. • You have a genuinely cheerful nature. Positivity in all situations; no-one likes to hear things framed negatively. • Flexibility in addressing shifting or competing priorities. • You are a collaborator and a team player and bring high energy to work each day. • Resourcefulness - you have a get-things-done attitude. • You have an innately investigative and curious nature. • You have prior experience and interest in finance / payments. • You possess proven ability to use multiple tools (technology) creatively during investigations to reach correct conclusions on customer issues.

Benefits

• Equity, that's right we want you to have skin in the game (full-time team members) • Competitive salaries that are revisited yearly or each time we raise funding • Top-tier medical insurance, so that you are your best at work (full-time team members) • Endless training opportunities, our philosophy here is simple: learn, grow and share • Rest up and come back refreshed with up to 25 paid days off in addition to statutory leave (full-time team members)