Operations Manager

October 17

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Mangone Law Firm, LLC

WebsiteLinkedInAll Job Openings

Immigration Law

11 - 50 employees

🌍 Social Impact

👥 B2C

Description

• Mangone Law Firm LLC is seeking an Operations Manager to lead and oversee the daily operations of our immigration law firm. • This role is critical for ensuring maximum efficiency, productivity, and strict compliance with all applicable legal and regulatory standards. • We are looking for a strategic leader with exceptional management skills to support and advance the firm's objectives, continuously optimize operational processes, and enhance overall team performance. • Collaborate with the CEO and previous Operations Director to set and achieve the firm’s objectives. • Oversee and manage daily operations of the firm. • Conduct weekly meetings with production line coordinators for quality control and follow-up. • Develop and implement operational strategies, systems, and policies. • Optimize resource allocation and workflow to improve efficiency. • Supervise and support the team, providing guidance and direction as needed. • Perform periodic performance reviews and offer constructive feedback. • Foster a positive and collaborative work environment. • Recruit, train, and onboard new employees. • Develop and execute strategic plans to enhance operational performance. • Evaluate and implement technological solutions to streamline operations. • Monitor financial performance and identify cost-saving opportunities. • Collaborate with the CFO to optimize operational budgets. • Ensure high-quality customer service and satisfaction within the production line. • Develop and track key performance indicators (KPIs) for the production line. • Conduct regular reviews to assess operational efficiency. • Implement continuous improvement initiatives based on performance data. • Attend weekly managers’ meetings. • Participate in daily team meetings at 9:30 AM EST to discuss updates, new work instructions, reminders, and areas for improvement. • Ensure the firm’s objectives are met and deadlines for the production line are adhered to.

Requirements

• Proven experience in an operations management role, preferably within a law firm or immigration-related environment. • Demonstrated ability to lead and motivate teams, setting and achieving goals aligned with the firm’s vision. • Expertise in overseeing daily operations, optimizing processes, and driving continuous improvement in a law firm setting. • Excellent verbal and written communication skills to interact effectively with the team, clients, and other stakeholders. • Strong ability to identify and resolve operational issues efficiently and effectively. • Aptitude for making informed decisions based on data analysis to enhance operational performance. • Proficiency in monitoring financial performance, managing budgets, and identifying cost-saving opportunities. • Commitment to providing high-quality service and ensuring client satisfaction. • Ability to develop and track KPIs and perform analyses to enhance operational efficiency. • Proficiency in both Spanish and English. • Ability to rapidly understand and adapt to new systems and procedures. • Flexible and open to changes in work processes. • Capable of working independently while also collaborating effectively as part of a team. • Strong organizational skills to manage multiple tasks efficiently. • Familiarity with computer applications, including Google Workspace/Suite, Excel, Slack, Monday.com, and case management systems such as CampLegal. • Ability to respond promptly and appropriately to various situations and requests.

Benefits

• Position Type: Remote • Office Attendance: Required for quarterly meetings and at least once a month. • Estimated Workload: 45 to 50 hours per week, which may include some weekend work.