Junior Technical Support Specialist - SaaS, CRM

3 days ago

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Manila Recruitment

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Description

• Our client is an Australian-based SAAS company at the forefront of technological innovation in the Property Development and Real Estate sector. • As a Technical Support Specialist, we are seeking a proactive and technically skilled IT and Ticket Support Specialist to provide high-quality support. • Troubleshoot technical issues, assist clients in onboarding, and configure systems to meet customer needs. • You’ll gain exposure to various areas of the business and have the chance to participate in exciting "workation" trips overseas.

Requirements

• 1 to 3 years of experience in technical support for SaaS or CRM platforms. • Experience supporting cloud-based environments and web applications. • Proven track record in managing CRM configurations, system setups, and user customizations. • Strong ability to identify, troubleshoot, and resolve technical issues. • Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations. • Experience in SaaS support and troubleshooting user issues in web-based systems. • Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions. • Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries. • Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes. • Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems.

Benefits

• Full time work from home offshore contractor employment from our client’s Australian headquartered company • 13th month pay guaranteed on top of monthly pay • HMO allowance (monthly) on top of monthly pay • 20 days paid leaves per annum (10 VL & 10 SL) Prorated • Observance of Australian Holidays or PH Holidays (depends on discussion)