October 29
• Our client is an Australian-based SAAS company at the forefront of technological innovation in the Property Development and Real Estate sector. • As a Technical Support Specialist, we are seeking a proactive and technically skilled IT and Ticket Support Specialist to provide high-quality support. • Troubleshoot technical issues, assist clients in onboarding, and configure systems to meet customer needs. • You’ll gain exposure to various areas of the business and have the chance to participate in exciting "workation" trips overseas.
• 1 to 3 years of experience in technical support for SaaS or CRM platforms. • Experience supporting cloud-based environments and web applications. • Proven track record in managing CRM configurations, system setups, and user customizations. • Strong ability to identify, troubleshoot, and resolve technical issues. • Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations. • Experience in SaaS support and troubleshooting user issues in web-based systems. • Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions. • Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries. • Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes. • Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems.
• Full time work from home offshore contractor employment from our client’s Australian headquartered company • 13th month pay guaranteed on top of monthly pay • HMO allowance (monthly) on top of monthly pay • 20 days paid leaves per annum (10 VL & 10 SL) Prorated • Observance of Australian Holidays or PH Holidays (depends on discussion)
Apply NowOctober 26
201 - 500
IT Support Engineer at TechnologyAdvice, optimizing tech for B2B buyers.
🇵🇭 Philippines – Remote
💵 ₱45.5k - ₱58.5k / year
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
September 26
10,000+
Provide technical support for MSI Video products and ensure customer satisfaction.
July 25
11 - 50
Provide technical support for custom-branded mobile apps in the restaurant industry.
🇵🇭 Philippines – Remote
💰 Non Equity Assistance on 2020-06
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required