Account Manager - Government Accounts

February 16

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+35 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Mark43

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Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. Through innovative AI-powered tools and a modern cloud-native infrastructure, Mark43 empowers public safety agencies to enhance their operational efficiency, conduct instant reporting, and share real-time data. Designed specifically for first responders, Mark43 supports law enforcement and other public safety agencies in their mission to serve and protect communities.

Public Safety Software

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏛️ Government

🔒 Cybersecurity

📋 Description

• Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. • We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. • We are seeking an experienced Account Manager to join our team on the East Coast. • This role sits at the intersection of customer experience and growth, requiring a mix of strategic account management, relationship building, and revenue growth. • You will serve as the trusted advisor for our government and public safety customers, ensuring they derive maximum value from Mark43’s solutions while identifying opportunities for renewals and upsells. • This is a customer-facing role with frequent travel across the East Coast and requires the ability to deeply understand customer workflows and align Mark43’s solutions with their evolving needs. • Success in this position involves fostering long-term partnerships, driving product adoption, and identifying opportunities for both our customers and Mark43 to grow together. • Advocate for the customer to ensure their needs are being met while driving customer satisfaction and retention. • Collaborate with government and public safety customers to understand their workflows and challenges, providing tailored solutions that drive value. • Partner with implementation and support teams to deliver a seamless post-deployment experience. • Track and analyze customer health metrics, such as NPS, to proactively address concerns and maintain high satisfaction levels. • Deliver executive business reviews (EBRs) to police leadership and key stakeholders.

🎯 Requirements

• Experience: 5–10 years in account management, customer success, consulting, or related roles. Experience in SaaS or enterprise software is highly preferred. • Education: A four-year degree is preferred but not required with relevant experience. • Sales Acumen: Proven ability to manage renewals, upsell opportunities, and contract negotiations. • Communication Skills: Outstanding verbal and written communication skills, with the ability to translate complex technical topics for a variety of audiences. • Problem-Solving: Skilled at identifying and addressing customer challenges, either independently or collaboratively. • Detail-Oriented: Strong organizational skills, with experience documenting tasks and managing multiple priorities. • Travel: Willingness to travel up to 50–80% across the East Coast, often working directly from customer sites. • Public Sector Knowledge: Extensive experience working with government customers, including law enforcement and public safety agencies, is a strong plus.