Customer Success Manager, EN speaking

September 12

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Description

• Join Pressmaster.ai as a Customer Success Manager to drive client success and build relationships. • Conduct onboarding and training for new clients to use our PR software effectively. • Build long-lasting client relationships and act as a trusted advisor for their needs. • Monitor engagement and provide performance reports to ensure clients achieve their goals. • Troubleshoot issues and advocate for clients’ needs within the company.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field. • 3-5 years of experience in a Customer Success, Account Management, or similar client-facing role, preferably within the SaaS or tech industry. • Strong understanding of AI-driven technologies and their application in the media and PR sectors. • Excellent interpersonal and communication skills, with the ability to build rapport and manage relationships effectively. • Proven problem-solving skills with a proactive approach to addressing client needs and concerns. • Strong organizational skills and the ability to manage multiple clients and tasks simultaneously. • Familiarity with CRM tools and customer success software. • A customer-centric mindset with a passion for helping clients achieve their goals. • Strong analytical skills and the ability to interpret data to drive client success. • Adaptability and resilience in a fast-paced, dynamic environment. • A collaborative team player who thrives in a cross-functional setting.