Program Manager

March 1

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MarketStar

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We are celebrating 35 years of creating growth for businesses around the globe!

Lead Generation • Renewals Management • Partner Management • Channel Management • Customer Success

1001 - 5000 employees

📋 Description

• Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders • Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders across the business • Manage program finances including client billings of at least $1M annually, program expenses, commission and incentive plans, monthly invoice approval with Finance and overall budget attainment against gross margin goals • Develop and deliver business reviews, typically monthly or quarterly, across multiple levels of client stakeholders including the C-Suite • Oversee sales team performance by driving quota attainment including metric attainment, quota management, forecasting, and data trend analysis • Develop and coach a team of employees and leaders through daily performance management, training, and development plans focused on obtaining program objectives • Be a strong leader focused on knowing your people, understanding their "why" and motivating them to drive personal success • Deliver on critical timelines and deliverables associated with strategic planning and performance management of the program • Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action • Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation • Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size • Appropriately manage personnel by applying employee policies, compliance, and local regulations

🎯 Requirements

• Strong experience in a sales environment as well as sales leadership • Experience managing client or stakeholder-based relationships • Track record of goal attainment in a sales role or as a sales leader (within office, hybrid, or virtual teams) • Experience utilizing and interpreting data and reporting in a sales environment to drive performance • Proficient understanding of technology tools including CRM (Salesforce.com) and sales acceleration platforms • Proven success working with other departments or individuals to achieve business outcomes • Demonstrated ability to communicate professionally to a team, senior leadership, and internal resources • History of developing and presenting business reviews in a live or virtual setting • Demonstrated success in following, teaching, and coaching a sales process to improve the performance of others • Understanding of project management fundamentals including time management, organizational skills, and holding others to achieving project milestones • Understanding of the Channel Eco-System and how to maintain and grow both revenue and the number of transacting partners • Aptitude for managing budgets associated with P&L and related business expenses • Growth mindset for developing professional & personal aptitude and expertise

🏖️ Benefits

• Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision