IT Support Engineer

14 hours ago

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Marqeta

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Virtual and Physical Cards • Tokenization • On Demand Delivery • API • Alternative Lending

501 - 1000

💰 Post-IPO Equity on 2021-06

Description

• Marqeta’s IT Support Specialist provides support and optimization of the productivity of our internal customers. • The ideal candidate is experienced in Mac, PC, and Client/SaaS Systems Administration. • Resolve tickets of varied degrees of complexity, collaborating with support engineers. • Perform administration in various systems, such as Identity & Access Management, and endpoint management. • Own and drive IT projects and deliverables. • Maintain the health of the Support ticket queue and exceed customer expectations for satisfaction.

Requirements

• Bachelor’s degree in Computer Information Systems or similar, or relevant equivalent experience. • Demonstrated experience in support operations, customer service, desktop and end user technology; Cloud/SaaS support, administration, and implementation. Strong understanding of, and experience supporting, corporate IT end user systems, applications, and processes. Functional knowledge of IT infrastructure systems and applications. • Proficiency in setting up and configuring A/V equipment such as projectors, microphones, speakers, and video conferencing systems. • Ability to troubleshoot and resolve A/V equipment issues promptly. • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames. Able to meet deliverables and drive work to completion within specified timelines. • Ability to communicate clearly and effectively with a wide range of individuals from various functional and technical backgrounds. • Experience with employing business analysis, requirement gathering, technical documentation and process engineering. • Strong customer service orientation and ability to work well with diverse internal and external constituents in a team-oriented environment.

Benefits

• Multiple health insurance options • Flexible time off – take what you need • Retirement savings program with company contribution and after tax contributions • Equity in a publicly-traded company and an Employee Stock Purchase Program • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave • Free therapy sessions, financial and professional coaching, and legal advice • Monthly stipend to support our remote work model • Annual “development dollars” to support our people growth and development