Support Engineer

2 days ago

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Description

• Manage support tickets and ensure resolution within established SLAs. • Ensure compliance with service-level agreements and key performance indicators. Track metrics and improve service delivery efficiency. • Support Google Business, Atlassian tools, Slack, MS Teams, and other cloud-based tools. • Lead or participate in incident resolution, including identifying root causes and implementing preventive measures. • Debug and system resolve issues. • Administer AWS services and manage Infrastructure-as-a-Service (IaaS). • Perform basic Linux system administration, including user management, system updates, and troubleshooting. • Protect the integrity of company systems and company/client data.

Requirements

• 3+ years of experience as a Support Engineer or similar role. • Experience is managing support tickets within established SLAs. • Familiarity with AWS services with some experience managing IaaS. • Experience with supporting Google Business, Atlassian stack, Slack, MS Teams/O365 and other cloud based collaboration tools. • Basic Linux administration skills • Understanding of REST APIs • Experience with writing SQL queries • Strong debugging and problem-solving skills, with a focus on optimizing code for performance and scalability. • Effective communicator and team player, comfortable working with cross-functional teams to deliver high-quality solutions. • Experience working in an agency setting with clients • strong communication skills with professional level of proficiency in english

Benefits

• Fast-moving environment – you will never stop learning and growing • Supportive and positive work culture with an emphasis on our values • International presence – work with team members in Europe, the US, and around the globe • 100% remote forever • Flexible Vacation Policy • Career progression paths and opportunities for promotion/advancement • Organised team events and outings