Operation and Support Engineer

4 days ago

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ng-voice

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IMS core • IMS solution • telecommunications • VoLTE • VoWIFI

51 - 200

Description

• Continuous operations of the solution • Support client’s tech teams 24/7 via an online portal, phone, email, and chat • Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary • Troubleshoot IMS Telco or Cloud-related issues • Keep clients updated on the progress • Continuously monitor the deployed solutions • Continuously improve internal processes and KPI

Requirements

• Experience with Linux machines (setup, admin, operation) • Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques • Debugging and tracing skills (Wireshark) • You are experienced with IMS • Very good communication and customer handling skills • Fluency in English • Available to work in rotating shifts • Experience providing support to technical clients and their teams • Nice to have: Knowledge of signaling standards and protocols such as SIP and Diameter • Experience with Kubernetes administration • Worked with public clouds like AWS and GCP • Experience in mobile networks (EPC and 5G)

Benefits

• Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work • We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry • We offer you the culture of a fast-growing start-up with the maturity of an enterprise company • We are more interested in your experience and knowledge than formal degrees • Entrepreneurial culture and flat hierarchies • Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees) • Home office budget (for full-time employees)