Senior Associate - CX Program Management

November 14

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brand strategy • digital marketing agency • digital marketing company • market segmentation • advertising

1001 - 5000

Description

• Develop and execute comprehensive programs focused on customer and employee experiences. • Serve as the primary point of contact for program-related inquiries and escalations. • Work across functions (external and internal) to define program goals, scope, and deliverables. • Manage all resources related to a specific project. • Create all project level documentation for client management and specification. • Monitor program performance, find areas for improvement, and work with clients to develop actions. • Manage all communication of servicing and implementation with the end client and internal stakeholders. • Lead design in partnership with internal teams and the client. • Develop strong relationships with internal and external clients. • Manage and report on account financials.

Requirements

• Bachelor’s degree+ • At least 2-4 years in project or program management. • Proficient with Microsoft and Google Products. • Experience in CX Measurement/Management, EX Measurement/Management, Research, Analysis, Organizational Psychology, Customer Service, or Consulting roles is a plus. • Experience with customer experience management platforms like Medallia, Qualtrics, Forsta, or In-Moment is a plus.

Benefits

• A work environment that works best for you. • Flexible & synchronous time off. • 12 weeks of paid parental leave. • Help planning for your future.