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• The Sr. Manager, Billing and Invoicing Operations will have a comprehensive understanding of billing processes, revenue recognition, sales tax, and international tax requirements, including VAT and Canadian PST/GST • This role requires strong project management skills, attention to detail, and the ability to manage multiple priorities in a deadline-driven environment • You will work closely with multiple departments, fostering collaboration and driving continuous improvements to business processes • Contract and Invoicing Management: Review and interpret contractual language to ensure accurate invoicing and adherence to customer terms • Revenue Recognition & Tax Compliance: Apply knowledge of revenue recognition principles and sales tax exemptions, as well as international tax regulations like VAT and PST/GST • Financial System Transition: Support and manage financial system transitions, with a preference for experience in SAP/S4 Hana • Multi-department Collaboration: Work cross-functionally with teams to align efforts and drive projects towards common goals • Project Management: Oversee and manage various projects, ensuring deadlines are met and resources are effectively utilized • Process Improvement: Evaluate existing business processes, identify areas for improvement, and implement strategies to enhance productivity, quality, and time management • Audit & Compliance: Ensure compliance with audit requirements, including security audits, ISO 9000 standards, and separation of duties • Interact with external auditors as needed • Policy Development: Create and update policies and procedures to maintain regulatory and operational efficiency • Team Leadership: Supervise and guide team members, providing coaching and operationalizing best practices across the revenue/order-to-cash cycle • VMS/MSP & Billing Portals: Manage vendor management systems (VMS), managed services provider (MSP) platforms, and customer billing portals such as Ariba, Coupa, and Tungsten • International Billing: Manage international billing processes, with specific experience in Canada
• Bachelor’s degree in finance, business, or a related field preferred • A minimum of 7 years of relevant experience in billing, AR, and financial systems • Experience in the staffing industry is highly desirable • Familiarity with the independent workforce world, managed services provider (MSP) models, and vendor management systems (VMS) is highly desirable • Advanced Excel skills with knowledge of Zen Desk, Jira, Job Diva, and SAP/S4 Hana are advantageous • Deep understanding of audit processes, separation of duties, and compliance with ISO 9000 standards • Proficiency in Business Management software • Exceptional leadership, collaboration, and communication skills • Superb recordkeeping, time management, and organizational skills • Advanced analytical and problem-solving skills
• Remote work environment • Competitive base salary • Opportunities for growth and development in a rapidly growing company • Excellent medical, dental, and vision plans designed to support healthy lifestyles • 401(k) retirement plan • Flexible Time Off – take time when you need it • Wellness allowances • Culture based on trust, feedback, communication, success and fun
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