Customer Support Specialist

October 29

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MealSuite

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Food Service Management Software • Food Service Software • Food Management Software • Point of Sale • Menu Management Software

51 - 200

Description

• MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. • Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care. • We are looking for a Customer Support Specialist to join our Customer Support Team. • In this role, you will use MealSuite’s food service management applications to support end users via phone, chat, and email. • You will feel empowered to use your knowledge of the food service industry and our applications to propel each user to long-term success. • This position is perfect for an energetic person who likes to interact with customers and who is good at managing expectations. • A Day in the Life as a Customer Support Specialist includes field support calls, chat, email, and/or other communications from users with software or hardware inquiries. • Track assigned support tickets, solve problems using your knowledge of our systems, guide users through diagnostic and troubleshooting processes, consult user guides, report system defects/issues to the product and development team, and participate in system and hardware testing. • We are looking for a new teammate to work an 8:30-5:30 MT OR PT day shift, Monday to Friday. • More than 90% of current employees agree that their leader supports their wellbeing. • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.

Requirements

• I have 1-3 years of experience in a customer service support role, with preference for a contact center environment • I have a background in nutrition/dietetics or healthcare foodservice • I possess a customer-centric attitude and excellent relationship-building skills • I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved • I exercise critical thinking and attention to detail to help customers identify system issues, make improvements, and achieve their goals • I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience • I have a proven ability to manage time and prioritize tasks • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. • Health benefits – this includes medical, dental, and vision options, life & disability insurance, and paid parental leave. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.