Training Consultant

October 7

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MedCerts

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Healthcare • Information Technology

51 - 200

💰 Venture Round on 2016-03

Description

• MedCerts Training Consultant is a servant leadership role dedicated to the success of our internal team members. • By facilitating, evaluating, and coaching our consultants apply their expertise to help improve team members performance to reach organizational goals. • Monitor and Evaluate Team members performance for highest level of client service and call effectiveness – performance-based coaching & evaluation • Gather and Evaluate data to use to track team members performance – identify training needs • Diagnose performance issues that will help people do better and assist team members in measuring and enhancing performance • Align training/coaching needs – based on evaluation • Facilitate learning opportunities that help team members reach goals and ultimately positively impact business objectives • Create knowledge check opportunities to evaluate post training knowledge retention for team members participating in training. • Responsible for developing consistent and positive learner interactions and team member relationships. • Responsible for identifying and communicating performance gaps to the Leadership Team and Business partners. • Responsible for training outcomes that impact team member performance and advance the business areas towards company goals. • Responsible for measured impact of team members performance through coaching and training.

Requirements

• Associates degree required, bachelor’s preferred or combination of education and experience • 3-5 years of training and coaching experience • 3-5 years call center experience • 3-5 years of sales experience • 3-5 years of customer service experiences • 3-5 years of education industry experience (Admissions, Student Support, Career Services, etc.) • Demonstrated success in training and development • Ability to create course materials and teaching aids using Adobe Publisher, Canva, Power Point, etc. • Ability to work in a result driven work environment

Benefits

• Eligible employees may receive a bonus. • Robust benefits package for eligible employees that may include health benefits, retirement contributions, and paid time off.