Customer Support Representative

March 2

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Medely

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Our on-demand healthcare staffing platform provides the easiest way to book per diem jobs and multi-week assignments.

Staffing • Recruiting • Career • Software • Healthcare

201 - 500

💰 Seed Round on 2017-04

Description

• Resolve customer cases via phone, live chat, and email in compliance with SLAs without sacrificing customer satisfaction • Troubleshoot platform issues reported by customers and urgently escalate them to team leads for further investigation • Bridge communication between the Medely customer base and internal departments such as the Software, Compliance, and Account Management teams • Provide internal feedback and suggestions for process and product improvements • Other duties, as assigned • Schedule: 8am - 5pm PST

Requirements

• Experience: 1 year experience in a call center environment or a customer support role • Education: Bachelor’s degree or equivalent work experience • Typing speed of 65 WPM or higher • Proven track record of exceeding customer expectations and arriving at successful outcomes while under pressure. Customer-centric mentality with a sense of urgency • Ability to interact with customers at various levels of technical and non-technical depth • Outstanding problem-solving, organization, prioritization, and multitasking skills with sharp attention to detail • Eager and quick to learn new technology tools • Welcomes constant changes to drive efficiency • Must have worked in a Mac environment with proficiency in web-based tools such as Google Suite. • A plus: familiarity with Slack, Intercom, Front, Zendesk, Zoom, and TextExpander

Benefits

• Competitive Compensation: Based on experience and performance • Long-term Incentives: 401k • Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance • Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and eleven paid holidays. • Paid parental leave • Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally! • Ownership: Drive meaningful business impact on a team you’ll help build and define! • Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!