Customer Support, Bilingual - Virtual Care

November 22

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Petfolk

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Veterinary • Pet Care • Health Care

51 - 200 employees

🧘 Wellness

🛒 Retail

👥 B2C

💰 $40M Series A on 2022-08

Description

• Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. • Virtual Customer Support plays an integral role in the success of the practice and is expected to champion Petfolk’s core values while assisting the team in meeting the goals of the pet care center. • Virtual Customer Support team members ensure high-quality patient care and exceptional customer experience. • Our team is our most important asset. We're committed to caring for them with the same standards we have for pets and their people.

Requirements

• Bilingual (English & Spanish) required • 1 year Veterinary reception experience required • Ability to sit or stand for prolonged periods at a time • Expected to have a home office or quiet space free from noise or distractions in your home • Expected to be at a desk, ready to engage with a customer during entire shift • Must have high speed reliable internet • Must be willing to work weekend shifts • Must be willing to work EST time zone • Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX

Benefits

• Robust benefits package • Equity Compensation for all employees