Software Customer Support Specialist

December 15, 2023

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Campspot

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Modern Online Booking Platform for Campers | Powerful Campground Management Software for Owners. #FindYourCampspot

51 - 200

💰 Seed Round on 2020-04

Description

• Assist software customers during scheduled support hours • Work with campground and resort staff on inbound inquiries • Share expertise with campground management via various communication methods

Requirements

• Excellent written and verbal communication skills • Patient and courteous demeanor when working with customers • Availability to work the above mentioned schedule • Attention and obsession for detail and accuracy • Effectively and efficiently solve problems ranging in difficulty • Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities • 2+ years experience in customer service or related roles such as sales, account management, customer success, etc. • Experience working in the recreation/hospitality/tourism industry • Experience working with Software as a Service (SaaS) • Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Benefits

• Flexible and casual work environment: we offer flexible PTO and a remote-friendly workplace • Competitive benefits, including employer-paid medical and life insurance, as well as dental, vision, and disability insurance options • 401(k) plan with employer match