Dedicated Servers β’ VPS Servers β’ Cloud VPS Hosting β’ Infrastructure as a Service (IaaS) β’ Reseller Hosting
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πΊπΈ United States β Remote
π΅ $400 - $600 / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Support
Dedicated Servers β’ VPS Servers β’ Cloud VPS Hosting β’ Infrastructure as a Service (IaaS) β’ Reseller Hosting
β’ Manage ticketing queue and troubleshoot customer issues. β’ Collaborate with internal teams to improve platform stability and performance. β’ Provide feedback to shape product decisions. β’ Meet performance goals in a fast-paced environment.
β’ Basic knowledge of Linux and IaaS concepts. β’ Experience with cPanel (DNS records, PTR, MX, A records). β’ Familiarity with troubleshooting tools like Ping, Traceroute, and memory checks. β’ Understanding of IP networking, VPNs, DNS, and firewalls. β’ Hands-on experience with Control Panels (KVM/VPS) for service management. β’ Nice to Have: Scripting experience (Ruby, Python, Bash, PHP, Go). β’ Knowledge of tools like Docker, Kubernetes, and monitoring platforms (Prometheus, DataDog, etc.). β’ Familiarity with web hosting technologies and backup tools (Puppet, Chef).
β’ Paid Sick leave β’ Vacation Leave β’ Employee Care Packages β’ Fully Work From Home position
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