Senior Manager, Account Management - Enterprise

March 6

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Dandy

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Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

Technology • Orthodontics • Dental Technology • Dental Laboratory • Digital Dentistry

501 - 1000 employees

⚕️ Healthcare Insurance

💰 Venture Round on 2019-12

📋 Description

• Dandy is transforming the massive ($200B) but antiquated dental industry. • As the Head of Enterprise Account Management, you will lead the team. • Your primary focus will be on driving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). • You will collaborate closely with Sales, Product, and Customer Support teams. • In this role, you will develop and implement tools and processes. • Drive NRR and GRR through strategic account planning and proactive customer engagement. • Lead, mentor, and inspire a team of Account Managers. • Establish and track key performance indicators (KPIs). • Build strong, strategic relationships with enterprise stakeholders to drive long-term value. • Develop and scale processes for customer tracking, engagement, and retention.

🎯 Requirements

• 7+ years of experience in Account Management, Customer Success, or a related field, with at least 3-5 years in a leadership role, preferably in managing Enterprise customers who have multiple locations or multiple governance levels • Proven ability to drive NRR and GRR improvements within enterprise customer segments. • Expertise in implementing and optimizing tools like Salesforce and Vitally • Strong leadership skills with a track record of building and developing high-performing teams. • Exceptional communication, problem-solving, and organizational skills. • Ability to thrive in a fast-paced environment and adapt to changing priorities. • Demonstrated success in cross-functional collaboration to achieve shared goals.

🏖️ Benefits

• comprehensive and inclusive employee benefits • healthcare • dental • parental planning • mental health benefits • a 401(k) plan • paid time off