Vice President - Valet Service

October 8

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Metropolis Technologies

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Description

• The Vice President of Valet Service is a senior executive responsible for overseeing the delivery of valet services across all locations that deploy valet services while ensuring the highest standards of service quality and operational excellence. • Develop and execute the strategic vision and goals for valet services in alignment with Metropolis’ overall objectives. • Create and execute a comprehensive business plan to drive growth, profitability, and operational excellence in valet services. • In collaboration with the product and technology teams, help in identifying opportunities related to core initiatives and act as a translator between functional needs and product development. • Identify best practices, codify playbooks, and disseminate policies. Provide expertise to operations team to maximize operational effectiveness and real estate partner success and with the revenue team to drive growth. • Develop and enforce standard operating procedures (SOPs) to maintain high-quality service and operational efficiency. • Monitor and analyze operational performance metrics, identifying areas for improvement and implementing effective solutions. • Define, implement, and continuously refine service standards and protocols to ensure exceptional customer experience and satisfaction. • Develop and deploy training programs across the commercial enterprise in partnership with the People team. • Design and track key performance indicators (KPIs) to measure the effectiveness of operations and identify areas for improvement. • Conduct regular audits and evaluations of valet services to ensure compliance with company standards, industry regulations, and safety requirements. • Ensure compliance with industry regulations, company policies, and safety standards. • Build and maintain strong relationships with clients, property managers, and other key stakeholders to ensure satisfaction and address any issues promptly. • Implement pricing strategies and service packages to optimize profitability. • Stay abreast of industry trends, emerging technologies, and best practices to drive innovation and continuous improvement in valet services. • Prepare and present regular reports on service performance, financials, and strategic initiatives to senior leadership. • Analyze data and feedback to make informed decisions and adjustments to service delivery strategies.

Requirements

• Bachelor's degree in business administration, Hospitality Management, or a related field. An MBA or equivalent advanced degree is preferred. • Proven experience (10+ years) in a senior leadership role within the valet, hospitality, or service industry. • Demonstrated success in managing large teams, optimizing operations, and driving business growth. • Strong understanding of valet service operations, industry trends, and customer service excellence. • Excellent leadership, communication, and interpersonal skills. • Proven ability to develop and manage budgets, analyze financial performance, and implement cost-saving measures. • Strong problem-solving skills and the ability to handle complex and sensitive situations with professionalism.