Consultant - Account Services Management

3 days ago

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Metsi Technologies

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cloud management • Service Catalog • IT as a Service • IaaS • PaaS

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Description

• Account Services Management is about managing seamless service delivery processes. • The team resolves disputes and technical issues while ensuring excellent communication. • As a Consultant, you support strategic customers and drive satisfaction. • Collaborate across teams to ensure incident resolution and customer satisfaction support. • Develop tailored customer support plans and identify potential issues for resolution.

Requirements

• Typically requires 12+ years of related experience in a professional role with a Bachelor’s degree; • 8+ years with a Master’s degree; • 5+ years with a PhD; • Must be a US Citizen; • Must have an active Department of Defense (DOD) Top Secret (TS)/ Sensitive Compartmented Information (SCI) with Polygraph Clearance; • Complex problem solving and strong communication skills. • Build key relationships and effectively network.

Benefits

• Your life. • Your health. • Supported by your benefits.