Analytics Consultant

November 1, 2024

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SuccessKPI

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SuccessKPI is an award-winning cloud-native insight and action platform that leverages AI and automation to enhance customer experiences primarily in contact centers. The platform provides a comprehensive suite of tools, including speech and text analytics, quality monitoring, agent empowerment, and workforce management, all aimed at removing obstacles faced by contact center agents, managers, and executives. SuccessKPI's platform enables real-time insights and actions, driving improvements in customer experience through enhanced business intelligence and automation. With a focus on security and compliance, SuccessKPI serves a diverse range of industries such as government, financial services, retail, healthcare, travel, hospitality, and technology.

IVR and Contact Center • AWS • Azure • AI • Artificial Intelligence

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $33M Private Equity Round on 2022-01

📋 Description

• SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. • The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. • A professional interested in developing skills in consulting, presales, support, and customer success, interacting with internal senior leadership and customers.

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience • 4+ years relevant work experience in data & analytics focused role • Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) • Completion of 1+ AWS certification or related cloud experience, a plus • Strong analytical and logical problem-solving approach • Adaptable individual who can create structure in ambiguous or rapidly changing environments • Highly self-motivated and able to work independently as well as in a team environment • Data analytics experience (PowerBI/Tableau/MicroStrategy), a plus. • CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect), a plus.

🏖️ Benefits

• Virtual Work opportunity • Opportunity to work and help shape a fast-growing company • Medical, Dental, and Vision Insurance • Stock Option Plan • Open Time Off • Paid parental leave for birth, adoption, and fostering • 11 paid Company holidays • 401k Savings Plan – with employer match • Basic Life Insurance provided at no cost to you • Accidental Death & Dismemberment Insurance coverage • Long Term Disability Insurance • Short Term Disability Insurance • Life-Work Balance • Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges. • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves