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👉 Remote Jobs NetworkWe’re a visual workspace for innovation, built for distributed teams of any size.
1001 - 5000
đź’° $400M Series C on 2022-01
September 4
We’re a visual workspace for innovation, built for distributed teams of any size.
1001 - 5000
đź’° $400M Series C on 2022-01
• As the Head of Portfolio Customer Success, help create a new approach to Customer Success at scale. • Build a world-class Portfolio Customer Success program using experimentation, data, and technology. • Develop repeatable playbooks to drive business value across a broad set of customers. • Ensure highly engaged customers throughout the customer lifecycle.
• Demonstrated progressive experience with Scaled and Digital Customer Success Programs, Customer Marketing, or related experience with a technical SaaS or subscription software service. • Rich knowledge and track record with campaigns, proactive and reactive customer outreach at scale, driven by data signals and customer lifecycle. • Demonstrated progressive customer success experience leading relevant teams (Customer Success Managers, Account Management) and/or Operations. • Experience with defining and leading scaled engagement strategies (i.e., scaled customer journey creation, content marketing, etc.). • Experience leading cross-functional initiatives in mid-sized or large organizations (i.e., 2000+ employees). • Management experience with a team of at least 15 team members. Management experience of people managers preferred. • Experience with digital engagement approaches and methods (i.e., Digital Customer Success / tech touch, Digital Marketing) and pooled customer success approaches (cases, queues, Gainsight CTAs). • Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans. • Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management.
Apply NowSeptember 4
51 - 200
Lead customer success initiatives at Spacelift, ensuring maximum customer value and satisfaction.
August 31
201 - 500
Drive client success for healthcare IT clients using IMO Health's clinical data solutions.
🇺🇸 United States – Remote
đź’° Venture Round on 2017-02
⏰ Full Time
đź”´ Lead
🏆 Customer Success
August 31
201 - 500
Client Success Director driving healthcare data solutions at IMO Health.
🇺🇸 United States – Remote
đź’° Venture Round on 2017-02
⏰ Full Time
đź”´ Lead
🏆 Customer Success
August 31
501 - 1000
SVP of Customer Success to lead strategic efforts at Quantum Metric.
🇺🇸 United States – Remote
đź’µ $250k - $300k / year
đź’° $200M Series B on 2021-01
⏰ Full Time
đź”´ Lead
🏆 Customer Success
August 29
Manage customer success for QuartzBio’s AI-powered drug development platform.
🇺🇸 United States – Remote
đź’µ $108.8k - $163.2k / year
⏰ Full Time
đź”´ Lead
đźź Senior
🏆 Customer Success