Customer Success Manager

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Mitratech

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Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

Matter Management • Legal • Compliance • Legal Hold • Corporate Secretary

1001 - 5000 employees

📋 Compliance

☁️ SaaS

💰 Private Equity Round on 2017-04

📋 Description

• At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. • Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! • The Customer Success Manager (CSM) for Enterprise Carriers will manage different projects and activities, with the goal of building channel partner and client productivity specifically in our carrier space. • CSMs drives customer’s overall health and retention, while supporting revenue growth and reducing churn. • The CSM has a critical role in supporting Mineral Enterprise Carrier Partners and their clients. • They collaborate cross-functionally with Customer Support, Sales, Account Management, HR Services, existing channel partners and Marketing to bring the partner voice to our product strategy and roadmap. • This role requires a high-level of aptitude, passion, empathy, and knowledge to drive the adoption of Mineral while maximizing partner and client utilization, retention, and outcomes. • CSMs provide targeted messaging, proactive outreach, Executive Business Reviews, enablement videos, customer coaching, targeted training programs, success plans, and continuous learning. • This role will be responsible for tracking the progress of your efforts through internal tools and resources. • Additionally, CSMs work to develop methods to enhance cooperation and productivity with our existing partners and their clients. • Effectively managing time, objection handling, advocacy, analytical skills, and the ability to influence outcomes are vital for success in this position.

🎯 Requirements

• 5+ years of Customer Success or Account Management experience • Superior customer service, presentation, and management skills with the ability to focus on solutions • Exceptional organizational and project management skills • Able to create clear business processes and execute • Self-motivated professional with strong work ethic and ability to manage issues • Ability to identify sales opportunities and strategically grow partnerships • Outstanding communication and persuasion skills • Experience in public speaking and presenting to large groups, both virtually and in person • Proficient in Microsoft Office Suite, internet navigation, and online meeting delivery software • Ability to explore ways to improve and promote quality, accuracy, and thoroughness • Analyze and story tell with data • Desire to build strong relationships and create win-win partnerships • Experience with CRM (preferably Salesforce and Gainsight)

🏖️ Benefits

• Health, Dental & Vision Insurance • 401k + Employer Match • PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program