IT Helpdesk Engineer

6 days ago

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Monte Carlo

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Description

• As an IT Helpdesk Engineer, you will be the first line of support for our team’s technical needs, delivering exceptional customer service and technical expertise to ensure smooth, efficient operation of our systems. • You will troubleshoot, diagnose, and resolve technical issues across a range of software, hardware, and network systems. • You’ll also support our employees in managing their workstations and other IT tools, ensuring that they have what they need to perform effectively. • Track and manage IT equipment inventory, ensuring all hardware and software is accounted for and up to date. • Manage onboarding and offboarding processes for new hires and exiting employees, including configuring laptops, accounts, and permissions. • Work with other IT and security teams to escalate and resolve more complex issues, ensuring timely and effective support for all users. • Document solutions to common issues and contribute to knowledge base resources.

Requirements

• 2+ years of experience in an IT support or helpdesk role, with experience in supporting remote teams preferred. • Strong knowledge of macOS, and mobile operating systems, as well as proficiency in troubleshooting hardware and software issues. • Strong interpersonal and communication skills, with a focus on delivering exceptional customer service to all team members. • Analytical mindset with the ability to diagnose and resolve technical issues efficiently. Able to think critically to solve problems independently and in collaboration with others. • Proven ability to manage multiple support requests simultaneously and maintain detailed records of IT assets and activities.