Team Manager - Personal Banking

6 days ago

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Monzo Bank

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Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

Digital Retail Bank • Fintech • digital banking • smartphone

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

📋 Description

• London/Cardiff/UK Remote | 💰£30,800 - £37,900 + Benefits | Hear from the team ✨ • Our Customer Operations (COps) are all about Customer Experience. • You’ll lead a team that’s here to make sure that customers want to tell friends, family and social media followers about the great experience they had with their bank. • Create and maintain a strong customer-first culture, keeping the team focused on what matters most—helping customers navigate their personal finances. • Lead, coach, and support your team to achieve their personal, professional, and performance goals.

🎯 Requirements

• Experienced in providing thoughtful, empathetic management, supporting individuals while driving performance. • Passionate about developing people and managing performance effectively. • Understanding of business needs and the role we play in meeting service delivery obligations. • Skilled at providing direction and motivation, navigating change, and driving a clear vision forward, even in ambiguous or changing situations. • Confident in handling difficult conversations, including absence and wellbeing management. • A proactive self-starter who takes initiative and stays curious. • Hands-on and solutions-focused, able to spot and resolve problems while adapting to shifting priorities.

🏖️ Benefits

• £30,800 - £37,900 + share options. • We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. • £1,000 learning budget each year to use on books, training courses and conferences. • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. • Plus lots more! Read our full list of benefits.