Customer Support Success Manager - Digital Events

February 15

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Morressier

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We provide publishers and societies with workflows for transforming scholarly communications. The Morressier platform supports the entire pre-publishing journey, from hybrid and virtual conferences where research is shared in its earliest stages, to journal submissions, peer-review workflows, and AI-powered integrity checks. We believe that technology can transform every step, leading to a scientific process that is efficient, trusted, fair, and a joy to participate in.

Science • Research • Conferences • Scholarly Publishing • Academic

51 - 200 employees

📋 Description

• At Morressier, our purpose is to advance civilization by uncovering knowledge and fostering collaboration. • We want to enable all the world's learners to discover, share and advance new ideas. • We are a passionate team, driven in the pursuit of our goals and at our best when we are working together, supporting, and inspiring one another. • Our work may be serious and globally impactful, but we are light-hearted. • We are optimistic, creative, and modest in our mindset. • In close collaboration with the Sales team you will: • Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team. • Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success. • Onboard new clients via video training calls. • Present, define and execute on project scope according to partnership agreements. • Get product feedback and represent clients needs and future roadmap. • Present new product developments to clients and ensure consistent communication. • Manage post-project client debriefs. • Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base.

🎯 Requirements

• Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment • Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous • Proven track record of high satisfaction rates (clients and users) • Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports • Focus on KPIs that drive company success and strategic and financial targets • Excellent communication skills, comfort on phone and video, ability to put clients at ease • Strong organizational and planning skills with meticulous attention to detail • Fluent English (spoken and written) • Willing to accommodate US business hours • Willingness to work on weekends (extra days will be compensated)

🏖️ Benefits

• Competitive salary • Flexibility for remote work from home or anywhere else • A high-performing dynamic team from around the world • Ability to take ownership, opportunities for growth • Help mold the future of science and scholarly communications!