Ostrom
Ostrom is a Certified B Corp™ digital energy management platform based in Berlin that makes green electricity affordable and straightforward for households in Germany.
Energy • Green Energy • Clean Energy • Renewable Energy • Cleantech
11 - 50 employees
Customer Support Specialist
February 15
Ostrom
Ostrom is a Certified B Corp™ digital energy management platform based in Berlin that makes green electricity affordable and straightforward for households in Germany.
Energy • Green Energy • Clean Energy • Renewable Energy • Cleantech
11 - 50 employees
📋 Description
• Responsible for smooth operational processes (e.g., customer changes and service). • Provide quick and satisfactory solutions for clarification cases. • Interested in energy-related topics such as market and EDIFACT communication. • Efficiently answer customer inquiries via phone/chat/email. • Take responsibility for own tasks and bring ideas to improve processes.
🎯 Requirements
• Strong interest in the energy sector and energy economics. • Experience in written or verbal customer support. • Enjoy communication with customers and resolving their issues. • High quality standards and a Can-Do mentality that motivates others. • Excellent teamwork skills and passion for a dynamic environment. • Fluent in German (C1) and English (B2).
🏖️ Benefits
• Environment Impact: Work in a sustainable company helping customers reduce CO2 emissions. • Flexibility: Remote-First structure with office option (Berlin Mitte). • Stock Options: Attractive compensation package with stock options. • Trustworthy Team: Flat hierarchy and transparent culture valuing each voice. • Fair pay and flexible corporate benefits (e.g. Urban Sports, Deutsche Bahn). • Legendary team events.
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