Partner Training Manager

6 days ago

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murmuration

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Murmuration is an organization that amplifies the power of civic engagement with data, tools, and research specifically designed for community-focused organizations. It believes that these organizations can drive significant change and create healthier, more equitable communities through collective action. Murmuration provides high-quality tech and data that enables these organizations to connect with and mobilize individuals effectively, ensuring that the voices of all community members are heard. Its offerings include a platform for organizing, enriched datasets, and actionable insights, all aimed at fostering meaningful connections within communities and driving transformative change.

11 - 50 employees

🌍 Social Impact

🤝 Non-profit

📚 Education

📋 Description

• Who We Are • Murmuration is a nonprofit organization that amplifies the power of civic engagement by providing data, digital tools, and research-driven insights to community-focused organizations. • About the Position • The Partner Training Manager enables Murmuration’s prospective and current partners to fully leverage the organization’s suite of products and services. • This is achieved by developing and maintaining relevant training materials, conducting training sessions for Partners and Partner-facing staff on existing and new products. • What You’ll Do • Design and deliver scalable training experiences and materials on Murmuration’s software platform, Organizer, and other products and services. • Facilitate live training(s) for a diverse range of Partner audiences, including, but not limited to, in-person engagements and webinars. • Provide technical demonstrations of Organizer and Explorer for prospective Partners. • Foster a learning community for Partners and Murmuration to exchange insights. • Provide strategic and operational support in the creation of new programming for future Partner-focused learning, engagement, and networking events. • Develop a framework for tailoring training to Partners’ current knowledge and skill level and measuring Partner learning. • Analyze Partner feedback and user research to identify Partner training and product improvement needs. • Identify ways to leverage a Partner-facing center for enhanced learning and community development opportunities. • Research and apply best practices in customer education programs and training design. • Internal Training and Development • Regularly train and coach Murmuration Partnership Success Managers to become power users of Murmuration’s products and services. • Collaborate with technical teams (Data, Product, etc.) to align on training content and delivery. • Lead onboarding training for new Partnership Team members on Murmuration’s suite of products and services. • Develop use-case documentation to help Partnership Success Managers support Partners with product implementation. • Collect and represent the Partnership Team’s feedback cross-functionally to inform the development of new products. • Stronger Together - Cross Collaborative Partnership Representative • Collaborate closely with the Product Team and technical subject matter experts to develop training content and curricula. • Support the External Affairs Team in generating Partner-centric marketing content for new and existing products and services. • Work with the External Affairs Team to develop partnership training content for the annual partner Gathering.

🎯 Requirements

• Ability to translate technical subjects to non-technical audiences. • Experience delivering a full life-cycle of learning content design, creation, and facilitation. • Proven ability to collaborate with technical teams, such as data, product, or engineering teams, to align on goals, provide user insights, and ensure successful implementation of software solutions. • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. • Proven track record of being a detail-oriented self-starter with strong prioritization, organization, and project management skills.

🏖️ Benefits

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members. • Retirement benefits with a 5% employer match. • A flexible unlimited PTO plan. • Generous paid parental leave. • Pre-tax commuter benefits. • A company laptop. • A flexible remote work environment. • A home office setup stipend for all new employees. • Monthly reimbursement for remote work expenses. • A yearly professional development fund. • Mental health and wellness benefits through Calm and Better Help. • Yearly in-person staff retreats. • A welcoming culture that celebrates diversity, equity, inclusion, and belonging.