ServiceNow Engagement Manager

March 19

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The Whole Group

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The Whole Group is a company that focuses on optimizing business models and intelligent workflows. They help businesses streamline their revenue, service, finance, and supply chain operations by utilizing the ServiceNow platform. Their solutions are designed to connect different facets of a business, including finance teams, suppliers, and business units, to improve efficiency and decision-making. The Whole Group emphasizes rapid deployment of solutions and integration with third-party data and industry-specific applications to drive value and innovation. They work across various industries, providing tailored services that cater to the unique needs of each sector.

11 - 50 employees

🏢 Enterprise

💸 Finance

☁️ SaaS

📋 Description

• The Whole Group was purposely built to make deploying and getting value from modern SaaS products easier. • Our history is rooted in building elegant and rich user, customer, and partner experiences, and building product extensions that drive and improve complex, data-dependent workflows including Sales, Service, Supply Chain & Finance. • Our approach is simple – hire the best people and partner tightly with the best Platform and Product teams to design the fastest and most assured models to deliver measurable change, value, and business transformation to forward-thinking brands and organizations. • Our Cosmos deployment framework, optimized for ServiceNow, is highly composable to assure fast deployment, rapid time to value, low technical debt, and a clear path to leveraging future Product features. • The result is great user journeys, with data-driven insights and actions to get users quickly adopting and seeing real value from the Now Platform. • Our mission is to build a diverse and skilled workforce with ServiceNow, developing business domain expertise ready to shape how we work in the future. • The Whole Group knows that a diverse team is a more effective team. • Apply anyhow even if you may not meet all specified criteria! • Utilize your Project Management expertise to develop and deploy solutions utilizing the ServiceNow platform. • Work as part of a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. • Focus on development and delivery of value-added Enterprise solutions leading teams to meet the needs of clients and partners.

🎯 Requirements

• 5+ years complex project leadership, managing financial, resourcing, communications, business, and technical aspects of IT system implementation consulting. • 3+ years of experience implementing ServiceNow processes and solutions. • Business skills needed for customer engagement including strong oral and written communication, presentation creation/delivery, and professional conduct and appearance. • Strong track record of building trusting relationships with partners, clients, and teams. • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. • Conducted multiple planning workshops for ServiceNow platform and applications to define and prioritize the project goals, objectives, roles, responsibilities, sprints, story backlog, task/task ownership, key milestones, configuration process, test strategy, user acceptance testing, training, communications, risk management, and release to production rules of engagement. • Experience leading teams through Agile, Scrum, and SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment. • Knowledgeable on ServiceNow implementation best practices and procedures. • Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow solution. • Ability to communicate key technical, functional, and business information. • Demonstrated ability to own and resolve complex project issues. • Excellent verbal and written communication skills to create and present documentation or proposals for projects/tasks. • Ability to learn new systems or processes quickly to communicate stakeholder needs and drive towards solution development. • Good understanding of ServiceNow architecture concepts. • Proven experience with key technologies relevant to the ServiceNow integrations and security framework. • Strong analytical skills, communication, and presentation skills. • Ability to manage platform team, managed service providers, and stakeholders. • Have the drive and determination to learn and continuously share your knowledge with others. • Comfortable working with senior client leadership and managing stakeholder engagement for high-visibility projects. • Prior experience mentoring and providing team leadership. • Certified ServiceNow Implementation Specialist (CIS) in one module and/or Certified System Administrator (CSA). • PMI PMP Certification preferred. • Agile certification such as Certified Scrum Master or similar preferred. • Experience in organizational transformation and/or advisory consulting preferred.