Director, EHR Professional Services

20 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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Integrated Dermatology

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Integrated Dermatology is the largest independent dermatology practice in the United States, specializing in acquiring dermatology practices while allowing dermatologists to retain full operational autonomy. The company offers comprehensive support for the administrative functions of medical practices, including areas such as accounting, human resources, and billing. This enables partner dermatologists to focus primarily on patient care. Integrated Dermatology also provides career opportunities for dermatologists looking to join an established network, offering paths to become partners while ensuring autonomy and control over medical and operational decisions.

501 - 1000 employees

Founded 2004

⚕️ Healthcare Insurance

📋 Description

• Own the client relationships to assure 100% satisfaction. • Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc. • Implement metrics to measure performance of relationships. • Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience. • Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives. • Oversee the team that provides ongoing training of all users and stakeholders. • Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations. • Manage relationships/agreements with external partners/vendors. • Oversee marketing efforts to prospective practices.

🎯 Requirements

• Previous experience working for a healthcare software company, specifically Electronic Health Record (EHR) and Practice Management (PM). • Proven business operations experience managing areas such as client relations, customer service, training/implementation, external partners/vendors, compliance, practice relations, marketing and accounting. • Prior experience building, managing and developing various teams. • Exceptional organization and communication skills. • Technology savvy – Advanced Microsoft Office skills and knowledge of project management tools (Jira, MS Project, etc.), and able to identify new technology to support operations. • Previous project management experience surrounding go-lives. • Previous experience working with accounting managing the budget.