EHR Software Trainer

November 7

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Integrated Dermatology

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501 - 1000

Description

• Train and coach employees on procedures related to the software via in person, videoconference, and webinar • Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made • Identify and suggest opportunities for operational and product improvements • Liaise between business and technology team members with customer-facing responsibility • Review and follow up internal tickets, tasks, and special projects as assigned by management • Provide project status updates as needed • Participate in software testing as improvements are made • Accountable for projects assigned by senior management related to training customers on software • Create training manuals for all customers

Requirements

• Understanding of actual clinical flow & implications of workflows (and solutions) • Previous physician practice management system (PMS) / electronic health record (EHR) software experience • Understanding of RCM workflows • Proficient in Microsoft Office • Knowledge in process data analysis and business processes • Good communication skills with experience developing and managing customer relationship • Excellent analytical skills and ability to learn quickly • High motivation and desire to do whatever it takes to help our company succeed • Good project management skills • Excellent problem-solving skills • Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative