Support Representative

March 10

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Peoplr, LLC

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Peoplr, LLC is a comprehensive human resources service provider dedicated to simplifying HR management for businesses since 2014. They offer a range of solutions including recruiting, outplacement, compliance audits, employee engagement surveys, and tailored HR project support. With a unique approach called HR:OnDemand™, Peoplr ensures businesses have the necessary expertise to manage various HR functions, allowing clients to concentrate on their core operations while fostering a positive workplace culture.

Human Resources • Recruiting • Outplacement • HR Consulting • Employee Handbooks

11 - 50 employees

Founded 2014

👥 HR Tech

🎯 Recruitment

🏢 Enterprise

📋 Description

• This is a remote position. • Are you a driven, customer-focused problem solver with excellent communication skills? • Do you enjoy providing an exceptional experience for your clients and peers? • If your answer is yes, let’s talk. • Quavo , a fast-growing company in the fraud and disputes solutions industry, is recruiting for a Support Representative ; Peoplr is excited to be leading this search. • In this role, you will serve as the primary point of contact for client technical inquiries, assist clients with system navigation, resolve common issues related to fraud and disputes, and collaborate with internal teams to escalate more complex problems. • Your efforts will ensure timely and efficient resolution of client issues, improve client satisfaction, and support compliance with industry regulations. • This is a fully remote, full-time position offering generous pay and opportunities for career growth in a dynamic and innovative company. • The chosen candidate will work a schedule conducive to serving clients in various time zones within the continental US.

🎯 Requirements

• Must Haves • 1+ year of experience in customer support • Strong written and verbal communication skills; comfortable interacting with clients and colleagues via phone, email, and ticketing systems • Experience with case management systems and basic troubleshooting tools • Problem-solving skills; able to collaborate cross-functionally with peers and internal teams to resolve issues and improve processes • Time management and organizational skills, with the ability to independently manage multiple priorities in a fast-paced environment with minimal supervision • Flexibility to work outside standard business hours as needed for critical client requests • High school diploma • Nice-To-Haves • Bilingual in Spanish • Knowledge of fraud and disputes processes • Experience in call center, teller, or personal banking roles within the financial services industry • Proficiency in SaaS customer support or call center environments

🏖️ Benefits

• Competitive pay ($24-33/hr) • Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO • People-focused culture • Remote schedule with flexibility