Senior Service Operations Analyst - Six Sigma Certification

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Myriad360

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IT Consulting • Cisco Systems • VoIP • Cloud & Network Services • Data Security

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Description

• You are a seasoned and emotionally intelligent professional with a proven track record in program management. • The Senior Service Operation Specialist serves as a critical leader in driving operational excellence and delivering impactful projects within the organization. • The ideal candidate will have Six Sigma certification and a proven track record in enhancing operational performance. • Use Six Sigma tools and methodologies (such as Value Stream Mapping, SIPOC, and process flow diagrams) to document and map current processes, ensuring clear and accurate representations of workflows across the organization. • Apply Six Sigma techniques like statistical process control (SPC), control charts, and process capability analysis to measure process performance, identify bottlenecks, inefficiencies, and variations in key metrics. • Utilize data-driven insights to identify process inefficiencies, defects, or areas where improvements could lead to increased efficiency, cost savings, or quality enhancements. • Conduct root cause analysis using tools such as Fishbone diagrams or the 5 Whys. • Guide teams through process and system changes, ensuring minimal disruption. • Ensure that process improvements are embedded into standard operating procedures (SOPs) and business processes. Establish control plans to monitor improvements and prevent regressions. • Distill complex improvement initiatives into a structured program with clearly defined sub-projects, overseeing multiple interlocking workstreams simultaneously to ensure alignment and successful execution. • Establish KPIs and track progress against goals. • Create detailed reports and dashboards for leadership to support strategic planning.

Requirements

• Six Sigma Certification (is a must) • PMP a plus • Change Management (PROSCI) a plus • 8+ years of experience in project management, process improvement, or business analysis. • Proven success in leading cross-functional teams and delivering complex projects. • Expertise in implementing operational efficiencies in service-based environments. • Proficiency in process mapping tools (e.g., Visio, Lucid chart). • Automation experience a plus (Power Automate, Automated Flows.) • Experience with project management software (e.g., MS Project, Jira, or Smartsheet). • Strong analytical skills with advanced knowledge of Excel, Tableau, or Power BI. • Exceptional problem-solving and critical-thinking abilities. • Demonstrates the ability to drive change and maintain momentum, even in the face of challenges and setbacks • Strong communication and stakeholder management skills. • Ability to work under pressure and adapt to changing priorities.

Benefits

• Unlimited Paid Time Off (PTO) • Paid Parental Leave • Company-funded 401k contributions • 100% employer covered individual & family health insurance plans provided • Transparent, candid culture with 1:1 coaching, quarterly performance reviews, and a consistent feedback loop • Team-building events • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!