Delivery Operations Associate

January 23

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+27 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $114.3k - $127k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Nava

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Nava is a public benefit corporation focused on making government services simple, effective, and accessible to all. Since 2015, Nava has partnered with federal, state, and local government agencies to tackle significant technology challenges and modernize service delivery. The company emphasizes human-centered design, developing flexible and resilient services that meet the needs of beneficiaries and government staff. Nava's work includes modernizing IT operations, enhancing digital experiences, and deploying AI-driven tools to connect people with public benefits.

Reimagining critical government services

201 - 500 employees

Founded 2015

🏛️ Government

🤝 B2B

☁️ SaaS

📋 Description

• About Nava • Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher. • As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience. • These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work. • Position Summary • Reporting to the Director of Delivery Operations, the Delivery Operations Associate will primarily be an executor, driving the internal optimization projects prioritized by leadership to completion. Projects may include (but are not limited to): Integrating client satisfaction surveys, employee feedback, and company strategic plans to make Nava’s teams more sustainable and effective; training and supporting delivery staff on new processes; executing on implementation of changes; developing data-driven employee retention strategies. • The Associate will also provide analysis, advice, and recommendations to Nava’s delivery leadership team in making Nava’s matrixed staffing model more efficient, raising potential issues to be prioritized by leadership.

🎯 Requirements

• Experience working in operations roles at a professional services organization • Experience supporting software delivery teams in an operational role • Experience planning and executing large initiatives and processes, inclusive of efficient process design and change management • Excellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise manner • Ability to build and form strong relationships with both the internal team and external vendors and work harmoniously with others • An adaptive, proactive, empathetic, tenacious, and positive mindset • Highly organized, resourceful, reliable, and detail oriented approach • A critical thinker with a problem-solving mind

🏖️ Benefits

• Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits. • Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave. • Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well. • Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave. • Employee wellness program: Access our comprehensive Employee Wellness Program. • Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC. • Fertility support: Benefit from fertility support and treatment options. • Sabbatical leave: We offer a sabbatical leave program. • 401k contributions: We match 4% of your salary in 401k contributions. • Flexible work arrangements: We offer flexible work arrangements to suit your needs. • Home office setup: Receive assistance with your home office setup and a monthly phone allowance. • Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable). • Learning and development: Access our comprehensive learning and development program. • Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license. • Equity stock options: Benefit from equity stock options. • Employee referral program: Participate in our employee referral program. • Commuter benefits: Enjoy commuter benefits. • Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance. • Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.