Customer Support Technician
November 27
Description
• Accurately and efficiently manage customer support requests via phone, email and customer portal. • Diagnose, prioritise and troubleshoot customer issues through to resolution. • Develop a complete understanding of customer’s needs. • Consistently educate/train customers on solutions. • Leverage product and platform knowledge to identify potential enhancements. • Manage confidential and proprietary customer information.
Requirements
• 1+ years of experience in a customer service or customer support role preferred. • Professional fluency in German. • Proficiency in Windows and Microsoft Office. • Strong technical aptitude with general understanding of website functionality and related technologies. • Ability to learn and assimilate new information quickly. • Ability to independently evaluate and define customer and system needs. • Ability to work within a close-knit team environment. • High level attention to detail with excellent planning, follow through, reliability and organizational skills. • Excellent verbal and written communication skills.
Benefits
• Career growth. • Real rewards. • Meaningful purpose. • Life flexibility. • An inspiring culture. • Industry leadership.
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