Customer Service Representative

2 days ago

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Blue Cross and Blue Shield of Nebraska

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Health Insurance • Workplace Wellness • Wellness Initiatives • Dental Insurance • Medicare Supplement

1001 - 5000

Description

• Responsible for handling incoming phone calls and being the primary customer interface for inquiries • Inform and educate as well as serve as member advocate • Serve as the expert to help navigate through the challenging world of insurance • Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail • Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials • Elevates sensitive customer requests when necessary • Comply with State and Federal regulations and mandates • Accountable to remain current on knowledge of diverse products

Requirements

• High School Diploma or Equivalent • Three years of experience in a complaint type customer service office setting • An equivalent combination of education and experience may be substituted for this requirement • Availability for training 9-12 Weeks in length • Basic medical/dental terminology and contract interpretation is a plus

Benefits

• Health Benefits effective 1st of the month following start date