Bilingual Support Representative - Korean

October 29

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Gravity Payments

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Merchant Credit Card Processing • Credit Card Payment Processing • Business Services • Small Business Funding • Mobile Credit Card Processing

201 - 500

Description

• A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. • Our team members focus and commit to providing for our clients and our community because we care deeply for others. • Success in this role is, more than anything, being an effective team player. • It’s using teamwork to achieve both individual needs and the needs of the team. • Being able to balance incoming call volume/workload and outgoing/follow-up/resolutions. • Additionally, having great communication skills, creating positive working relationships with multiple departments, and the ability to think outside the box when needed to resolve issues. • It is being willing to challenge yourself, learn new things, always having a hunger for growth, and the ability to adapt to change. • Provide phone and email support for our merchants and sales reps • Partner with our operations and sales teams to provide quality and cohesive support • Assist merchants with troubleshooting credit card processing equipment and related systems (technical training provided) • Assist merchants with basic online access, password resets, transaction lookups and new orders • Work with our Financial Support team to provide assistance with processing related questions and issues • Handle routine account maintenance and updates regularly • Continuous learning which may include cross-training into multiple departments

Requirements

• Strong oral and written communication ability (over the phone and email) • Fluent in Korean, with the ability to read, write, and speak proficiently to effectively communicate and engage with Korean-speaking merchants • Quick and eager learner • Passionate about building relationships with and servicing our clients • Technical aptitude • Strong ability to navigate multiple computer systems • Highly organized with strong follow-up and attention to detail • Ability to identify root causes of issues and route issues to the appropriate team to solve said issues. • Self-starting and driven • Ability to self-manage and multi-task projects with varying degrees of priority • Flexibility with an occasional need to work outside of normal business hours, including after-hours and weekends in order to best serve our clients.

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Voluntary & AD&D) • Paid Time Off (Open PTO After One Year) • Short Term & Long Term Disability • Wellness Resources