Support Consultant

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NEC Software Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000

Description

• Provide software application support; • Undertake customer implementations when required; • Perform customer training; • Own and undertake the investigation of complex application incidents; • Recreate scenarios on internal test environments to provide evidence of defects; • Identify and document workarounds; • Work within contractual SLAs; • Work to ITIL aligned support process procedures; • Work closely with other NEC SWS Teams and 3rd parties; • Participate in an Out of Hours on call rota.

Requirements

• Experience of working with complex bespoke software applications either in a Support, Development or QA role; • Experience of working within a structured process driven environment; • Experience of using an IT Service Management tool or similar; • ITIL Foundation certificate; • Experience of investigating issues within a biometric solution; • Ability to check log files and restart services on a number of operating systems including Microsoft Windows and UNIX Solaris; • Understand principles of software development and support within an ISO 9001/ISO 20000 accredited environment; • Experience of support Azure Cloud based solutions; • Experience of applications deployed as container images; • Exposure to some the following: Neoface Watch; Camera technologies; Client/Server environments; Networks; APIs; Virtual Machines; Software Licensing; Unix/Linux; Scripting; Redhat; Database Structures; SQL; Oracle; Terraform; Helm; Docker; Kubernetes.

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) • 25 days paid holiday with the option to buy/sell • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% • A selection of flexible benefits to suit your individual needs • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.