SolarWinds Orion Engineer

3 days ago

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New Era Technology

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Cisco Gold Partner • Avaya Diamond Partner + Cloud Specialist • Extreme Networks Gold Partner • Palo Alto Partner • Polycom Gold Solution Advisor

1001 - 5000 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Description

• The System Engineer provides high-quality IT technical professional services to clientele. • Customer satisfaction through world-class support. • Optimizing productivity through ticketing and project management. • Troubleshooting network issues, problem-solving, and ticket management. • Participation in process improvement initiatives and documentation for customer environments.

Requirements

• 3-5 years’ experience as a Systems Engineer. • Ability to troubleshoot, analyze, and configure VMware, O365, backups, desktops, Windows, client/server in various Operating Systems. • Proven track record with Microsoft, Mac, and Virtual services. • Technical knowledge of network hardware, protocols, and standards. • Strong background with ticketing systems and tracking work. • 2+ years in a customer-facing role, MSP preferred. • 2+ years working with SaaS products.

Benefits

• Continuous training and development opportunities. • Competitive benefits. • Supportive, growth-oriented environment.