Senior Technical Writer

September 15

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NextGen Healthcare

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EHR • financial • and HIE solutions for hospitals • health systems • physician practices

1001 - 5000

💰 Venture Round on 2015-02

Description

• The Sr. Analyst II, User Assistance is responsible for creating and maintaining technical documentation for our software products and solutions. • This role will work closely with cross-functional teams, including developers, product managers, and quality assurance analysts, to gather information and ensure that the documentation accurately reflects the product features and functionality. • Produce and maintain end-user content, such as online and/or web help, context sensitive help, user guides, white papers, etc. • Follow the established DITA model. • Create and manage sub-maps and manage high-level maps. • Implement reuse strategy. • Research the available product information from requirements, specifications and user stories. • Identify gaps in existing content and propose remediation plans for improving and documenting the processes associated with the document deliverables. • Participate in review cycles and team/project related meetings and activities. • Participate in peer review of content Participate and assist in development and definition content mapping. • Perform other duties that support the overall objective of the position.

Requirements

• 4+ years’ technical writing. • Experience with Oxygen XML or similar XML authoring, development, and collaboration tools. • Experience with dynamic content delivery. • Knowledge of: DITA, XML, minimalism, topic-based and role-based content development and best practices. • SDLC and DDLC. • Proficiency in Adobe Acrobat. • Topic-based writing, minimalism and Agile methodology and basic knowledge of peer editing. • Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. • Skill in: Communication (verbal, written), analytical and research skills, organized, attention to detail. • Ability to: Demonstrate adaptability as assignments change and evolve while maintaining quality of product documentation. Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. Translate complex concepts into clear, concise, compelling, customer-centric copy and content for various client channels.