Sales Operations Specialist

6 days ago

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Nextiva

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Nextiva is a leading provider of unified customer experience management solutions, offering an AI-powered platform that integrates customer interactions across various channels such as voice, live chat, messaging apps, SMS, email, social media, and video. Their platform is designed to help businesses enhance customer journeys, improve contact center efficiency, and increase customer retention through intelligent automation and real-time insights. Nextiva's solutions are tailored for both small businesses and enterprise-level organizations seeking to consolidate and optimize their technology investments while maintaining compliance and security standards. They are widely recognized for their advanced AI capabilities, which include sentiment analysis, language detection, and workflow automation.

VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax

1001 - 5000 employees

Founded 2006

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $200M Private Equity Round on 2021-09

📋 Description

• Support commercial down-market sales segment by providing critical data insights, maintaining sales dashboards, and driving operational efficiencies. • Collaborate with Sales, Marketing, and Finance to optimize processes, track performance, and enhance productivity. • Build and maintain accurate and actionable sales reports and dashboards using Salesforce and Microsoft Power BI to support operations. • Analyze sales performance data to identify trends and recommend actionable insights for driving growth and efficiency. • Partner with Sales Managers to promote adoption of reporting tools and identify areas for process improvement. • Assist in quota setting, capacity planning, and monitoring key sales performance metrics. • Train users on leveraging dashboards and reports to make informed business decisions.

🎯 Requirements

• 5 years of experience in sales operations, business analysis, or a related role. • Proficiency with Salesforce, Microsoft Power BI, and Excel (including pivot tables, advanced formulas, and data visualization). • Strong analytical skills with a detail-oriented mindset and a focus on data accuracy. • Excellent communication skills, with the ability to distill complex information into clear, actionable insights. • Proven ability to manage multiple projects and deadlines in a dynamic, fast paced environment. • A team player with a growth mindset, eager to learn and contribute to a collaborative environment.

🏖️ Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Life, disability, and supplemental indemnity plans • Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Employee Assistance Program and comprehensive wellness initiatives • Access to ongoing learning and development opportunities and career advancement