Account Executive

March 21

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NICE

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NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Our Sales Team is growing with the hire of an Enterprise Account Executive who will work strategically to win new business across the Southern Africa region. • This is an incredible opportunity for someone to lead the way in a developing territory for us. • As an Enterprise Account Executive at NICE, you will possess the knowledge and the aptitude to understand new and existing customers’ needs for our digital solutions portfolio, improving their customer’s experience while articulating new and innovative ways of solving the customers’ business challenges. • You will help define strategies that fit their strategic objectives while satisfying their customers using NICE solutions; using tailored use cases which clearly articulate the value and potential of the Platform. • Regularly close deals and build pipeline within or exceeding goals. • Assist and support sales partners in sales efforts by participating in sales calls and closing efforts. • Maintain product knowledge by attending continuous sales training. • Attend industry events. • Build and maintain relationships with potential and current customers and sales partners. • Maintain a keen familiarity of CCaaS, Digital & AI competitors, especially strengths and weaknesses of each competitors' solutions. • Be a trusted advisor to our customers by understanding their processes, requirements, and challenges. • Engage customers in business, strategy, and ROI-based discussions to communicate how NICE can help deliver value by changing the relationship they have with their customers.

🎯 Requirements

• Through knowledge of the SA CX Market. • You’re consultative by nature, and can identify the problems your customers have, while skilfully positioning your comprehensive digital arsenal to solve those problems. • You have a proven track record of success as an Account Executive selling software & winning new business at Enterprise Level (>500 Seats) • You’re a hunter – Comfortable managing the full sales cycle for NICE customers, from prospecting to close, through the consultative sales approach. • You should have a multi-faceted background to succeed in this position including a deep understanding of the CCaaS market. Ideally this expertise would have been acquired in similar positions at other enterprise software companies or working within SI organizations while engaging closely with technology teams and customers. • You’re motivated to exceed your quota & to chase the rewards on offer for successful Salespeople at NICE • You demonstrate success working with little to no direct daily supervision in a home office setting retaining a proactive ‘can-do’ attitude, mentality, and output.

🏖️ Benefits

• private healthcare • life assurance • generous pension contribution