NICE
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Customer Success Manager
Yesterday
NICE
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Description
• Own Client Relationships: Manage a portfolio of key accounts, serving as their main point of contact and trusted advisor. • Drive Revenue Growth: Identify upsell and cross-sell opportunities by understanding client needs. • Conduct QBRs: Lead regular client meetings to discuss performance and explore new opportunities. • Onboard and Educate: Guide new clients through the onboarding process, providing training resources. • Analyze and Optimize: Dive into client data to monitor usage and identify areas for improvement. • Collaborate Across Teams: Work closely with Sales, Product, and Support teams. • Become a Product Expert: Develop a deep understanding of DirectDrop Voicemail.
Requirements
• Proven Experience: 3+ years in a Customer Success, Account Management, or B2B SaaS role, with a track record of driving revenue growth and client retention. • Technical Aptitude: Ability to quickly learn and understand technical concepts. • Client-Centric Mindset: Exceptional interpersonal skills with a genuine passion for helping clients succeed. • Results-Driven: Strong analytical skills and a proactive approach to problem-solving. • Communication Skills: Confident in presenting live and virtually. • Team Player: Collaborative, organized, and self-motivated. • Experience in one of our key markets: Experience with Online Lending, Fintech, Collections, Credit Union, and Healthcare Management is a plus.
Benefits
• Generous Paid Time Off (PTO) • 11 Paid Company Holidays • Health, Dental & Vision Insurance • Company-Paid Life Insurance • Long-Term Disability Insurance • 401k Plan • Hybrid and remote work options to support your work-life balance.
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