Senior Customer Success Manager

January 16

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Nightfall AI

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Nightfall AI is a company specializing in data loss prevention and data protection solutions. They offer advanced AI-native detection engines that help identify and secure sensitive data such as PII, PHI, PCI, and API keys across various platforms and file types. Nightfall’s platform is designed to prevent secrets sprawl, protect personal information, and ensure data privacy and security for AI applications. Their solutions are integrated with popular SaaS applications like Slack, Jira, Confluence, GitHub, and more, helping organizations safeguard data across endpoints, custom apps, and cloud environments. Nightfall AI focuses on compliance with regulations such as HIPAA, PCI, GDPR/CCPA, and ISO 27001, and is leveraged by security teams to automate remediation and maintain data security posture.

11 - 50 employees

Founded 2018

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $40M Series B on 2022-08

📋 Description

• Nightfall AI is the unified platform that prevents data leaks and enables secure collaboration. • As a Customer Success Manager, you’ll play a pivotal role with our customers, drive product adoption, and advise on integrations. • You must be based in the Pacific Time Zone (PT) to align with our needs.

🎯 Requirements

• 5+ years of consulting, account management, customer success, or sales experience, working with enterprise customers in SaaS startup settings • You have a proven track record of managing enterprise clients supporting enterprise clients • You prioritize customer experience with a focus on customer happiness and retention • You drive to understand customers’ business goals, anticipate future needs, and identify solutions • You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales • You have proven capacity to develop relationships and optimize enterprise customer accounts • You have strong business acumen and an interest in machine learning & information security • You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability • You’re resourceful - you may not have all the answers, but you know how to find them