Nivoda
201 - 500 employees
🛒 Retail
🛍️ eCommerce
🏪 Marketplace
🔥 Funding within the last year
💰 $30M Series B on 2024-05
Customer Support Executive
6 days ago
🇺🇸 United States – Remote
💵 $40k - $44k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Nivoda
201 - 500 employees
🛒 Retail
🛍️ eCommerce
🏪 Marketplace
🔥 Funding within the last year
💰 $30M Series B on 2024-05
Description
• As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. • Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. • Collaboration with all departments is key, making you the glue that binds our organization together. • If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. • Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. • Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds.
Requirements
• Minimum 2 years experience in online customer support, live chat, and calls • Organised and able to multitask across different platforms • Proactive and forward thinking • Assertive nature and ability to be the voice of the customer when communicating internally • Excellent cross-functional collaboration skills
Benefits
• Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success • Remote working environment • Flexible working • Unlimited holiday • Fast-paced and global working environment
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