Manager, Behavioral Health Client Success

September 25

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NJM Insurance Group

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Auto Insurance • Workers'​ Compensation Insurance • Homeowners Insurance • Commercial Auto Insurance • Renters Insurance

1001 - 5000

Description

• Behavioral Health Subject Matter Expert accountable for developing a strategic approach to BH management • Establishes relationships with key accounts in support of internal customer needs and external client business objectives • Charged with delivering results that demonstrate value to the customer derived from supporting sales of behavioral health care • Responsible for developing and implementing BH product sales strategies • Takes leadership role in working with CBU to insource BH programs • Oversees annual sales and account management reporting cycle • Serves as the face and voice of Horizon Behavioral Health • Manages VIP cases and requests for elevated customer support • Develops strong relationships and contacts within the company • Identifies opportunities, develops and implements programs and solutions

Requirements

• High School Diploma/GED required • Bachelor degree preferred or relevant experience in lieu of degree • Masters preferred • Requires minimum of 10 years managed behavioral healthcare or related experience • Advanced experience in account management and customer relations • Requires knowledge of the regulatory environment including state specific laws, mandates and regulations • Requires knowledge of BH, managed care and health insurance industry and knowledge of the enterprise operations and products

Benefits

• Comprehensive health benefits (Medical/Dental/Vision) • Retirement Plans • Generous PTO • Incentive Plans • Wellness Programs • Paid Volunteer Time Off • Tuition Reimbursement