Channel Account Manager - Fintech/Payments

November 5

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Secure Credit Card Transactions from a PCI Certified Gateway • payment gateway • card processing • mobile & online payments • contact & contactless EMV

201 - 500

Description

• The Account Manager is responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. • Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement. • Develop strategic account plans outlining objectives, goals, and action steps for each client. • Collaborate with internal teams (sales, marketing, product development) to align strategies and deliver value to clients. • Identify upselling and cross-selling opportunities within the account base. • Address client concerns and resolve issues in a timely and satisfactory manner. • Maintain accurate records of client interactions, including meetings, emails, and phone calls. • Prepare regular reports on account activity, sales performance, and client satisfaction metrics.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field. • Proven experience in account management, sales, or customer service. • Excellent communication and interpersonal skills. • Strong negotiation and problem-solving abilities. • Ability to multitask and prioritize in a fast-paced environment. • Proficiency in CRM software and Microsoft Office Suite. • Results-driven with a focus on customer satisfaction and revenue growth. • Availability for occasional travel to meet with clients or attend industry events. • Willingness to work flexible hours to accommodate client needs or time zone differences.

Benefits

• Annual salary of $76,000-85,000 • A remote first culture! • Flex PTO • Health, Dental and Vision Insurance • 13 Paid Holidays • Company volunteer days