Support Specialist

September 26

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Nordhealth

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PHP • agile software development • CakePHP • Django • Veterinary Software

201 - 500

Description

• Handling customer inquiries: Responding to customer questions via phone, email, and chat efficiently and effectively. • Continuous development of our database for internal knowledge transfer. • Problem resolution: Identifying and resolving customer issues related to technical or product concerns. • Documentation of interactions: Recording all interactions and actions taken in the customer management system. • Adherence to SLAs (Service Level Agreements): Ensuring all customer inquiries are processed according to set service standards and within appropriate time frames. • Training participation: Regularly attending training sessions and workshops to improve skills and knowledge.

Requirements

• Knowledge of (veterinary) practice workflows or extensive experience in customer support, call center, or similar. • Ability to understand the needs of users. • Enjoyment in communicating with customers over the phone. • IT affinity with good knowledge of Microsoft applications. • Structure, commitment, and reliability. • Strong communication skills: Proficient ability to communicate clearly and understandably, both in writing and verbally. • Customer orientation: Strong focus on customer service and the ability to empathetically address customer needs. • Problem-solving skills: Ability to quickly identify problems and develop effective solutions. • Stress resilience: Capability to work precisely and efficiently under pressure. • Flexibility and adaptability: Willingness to quickly adapt to new situations and changing requirements.

Benefits

• A permanent contract in a medium-sized company in the Rhine-Main area that has been successfully developing and distributing software solutions for 30 years. • You will work in a friendly and collegial team, and your work will be rewarded with an attractive salary and all the statutory benefits offered in Germany. • Learning and professional growth opportunities. • The tools you need, and enjoy using. • Frequent company events and talented colleagues from around the world. • Parking directly in front of the door and good bus connections.